Process, Project and Change Management

You know what you’re good at, and you want your business to be successful.

Whatever you offer your customers, operations management is crucial. Customers and clients expect products or services to be delivered on time, down to cost, and up to standard. They want what they have been sold, and they expect you to deliver.

Yet too often, operations is the last thing to get attention. Odd, because it's the first reason you can’t deliver... So, we help by working with you on:

Process Management
Process. The lifeblood of any organisation. Getting processes right means that your business is more likely to deliver what was sold, improving delivery, reducing cost, and improving customer satisfaction, retention - and ultimately profitability. But it's not always easy to identify process improvements as it's a complex mix of process, people and purpose.

That's where we can help, by concentrating on getting your operations running as well as they can, as cost-effectively as they should; working with your staff to make things change.

Project Management
By definition, projects are a way to implement change. They're different from normal operations management, because they often require different ways of thinking - else why even think about making changes to the way you work today.

We can help your projects get underway through defining their objectives, allowing you to measure results. We can manage your projects, working with your staff to make sure that at the end of the project, the changes are brought into the 'normal course' of business. We can also provide interim or mentoring support to project managers, often call project assurance, to ensure real improvement to the way your projects are run. We can even work with you to rescue projects which have gone awry.

Using PRINCE2 methodology, we ensure your projects achieve your objectives and meet your requirements

Change Management
Change isn't easy, which is why an estimated 70% of projects fail. Whether you're thinking of changing some minor processes, undertaking significant change, or substantial alterations to the way you run your business, you will run the risk that your organisation get's bogged down. There are ways to increase the likelhood of your changes happening, now and for the future.

Using tried and trusted methods, we help you make sustainable change to your organisation, guiding you through the steps necessary to identify and embded the changes you need to make, to improve your business.

Business Continuity
Over 70% of businesses will suffer disruption durig any given five-year period. Research from 2011 confirms that 80% of businesses affected will close their doors within two years; and that 63% of those businesses with a Business Continuity plan remain trading throughout and beyond that period. A key aspect of process management is identifying those which are truly critical to your business, both strategically and operationally. Once that's been completed, resilient businesses identify risks to those critical processes, and evolve strategies to make sure their organisation will survive most disruptions.

We work closely with clients to gain an intimate understanding of their business. Then, we recommend a way forward, using over twenty years' experience, to meet your needs, and get you a return on your investment.

We help you take action, and will advise, implement, support and train organisations in process, project and change management.